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Level 2

How do I speak to a human?

Hi, I signed up for QB Self Employed and I'm running into all sorts of problems:

 

Can't connect Stripe, Ive tried using apps such as Greenback and Synder and A Zapier app and although Synder and Zapier were added to my QB account, there is no way to set up a Stripe holding account (zapier needs one to reconsile payments in and fees)

 

I cannot upload anything as the CVS file won't upload. The option just keeps telling me to upload and turns red and nothing happens. It says its possibly a probelm your end and I know these files do upoad as I uploaded them on another platform previously.

 

I need to speak to a person and I've scoured QB's to see how and apparently there is a speech bubble I need to click on, but there is no speech bubble on my screen anywhere. I have the self employed version and I'm wondering if the facilities I need are not available on Self Employed?

 

Id someone could look at my account and see what I'm doing wrong it would be appreciated. For a paid product it seems lacking in the most basic features!

 

 

Solved
Best answer 01-05-2020

Accepted Solutions
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QuickBooks Team

How do I speak to a human?

Thanks for sharing us the details, @thewoollyrabbit.

 

Currently, QuickBooks Self-Employed (QBSE) doesn't support Zaiper. You'll wan't to subscribe to QuickBooks Online (QBO) to use Zaiper.

 

However, if you still want to get in touch with our support team, you can check this article for the detailed steps: Contact QuickBooks Self-Employed Support.

 

I'm always around if you need further help.

View solution in original post

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Level 11

How do I speak to a human?

@thewoollyrabbit 

QBSE is a stand alone product and not the same with QBO. Zapier only supports QBO. Consider to purchase QBO instead.

https://quickbooks.grsm.io/UK

 

Hope it helps.

View solution in original post

2 REPLIES 2
Highlighted
QuickBooks Team

How do I speak to a human?

Thanks for sharing us the details, @thewoollyrabbit.

 

Currently, QuickBooks Self-Employed (QBSE) doesn't support Zaiper. You'll wan't to subscribe to QuickBooks Online (QBO) to use Zaiper.

 

However, if you still want to get in touch with our support team, you can check this article for the detailed steps: Contact QuickBooks Self-Employed Support.

 

I'm always around if you need further help.

View solution in original post

Highlighted
Level 11

How do I speak to a human?

@thewoollyrabbit 

QBSE is a stand alone product and not the same with QBO. Zapier only supports QBO. Consider to purchase QBO instead.

https://quickbooks.grsm.io/UK

 

Hope it helps.

View solution in original post