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Experienced Member

How do I undo a received payment?

How do I undo a received payment against a customer?

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Best answer 03-04-2019

Accepted Solutions
QuickBooks Team

Re: How do I undo a received payment?

Hello Shabob20,

 

Welcome to the Community - thank you for your question!

 

You can undo this by opening the payment, clicking More at the bottom of the screen and clicking Delete. This will delete the payment and mark the invoice as unpaid.

 

Thanks,

 

Talia

3 REPLIES 3
QuickBooks Team

Re: How do I undo a received payment?

Hello Shabob20,

 

Welcome to the Community - thank you for your question!

 

You can undo this by opening the payment, clicking More at the bottom of the screen and clicking Delete. This will delete the payment and mark the invoice as unpaid.

 

Thanks,

 

Talia

Active Member

Re: How do I undo a received payment?

what it is says it's connected to other payments? do I still want to delete it?  the problem is the sales tax was not paid and so there was payment not the full amount invoiced.

QuickBooks Team

Re: How do I undo a received payment?

Hey Ladyj6,

 

Welcome to the UK Community Page for QuickBooks Online.

 

Check the payment screen before clicking more, visually; you should see the invoice selected. If it's just the one invoice and it's as you'd expect to see it,then go ahead and delete and click yes to the messages.

 

Thanks,