cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
NinaAlexander
Level 1

How to change Sending email on invoiced (Self-employed UK)?

Hello,

 

I am using the Quickbooks Self-Employed UK version. I recently changed the email address which I use to login to the system and it was reflected everywhere, except the Invoice section. When I send an invoice it still gets sent from my previous email address.

 

After spending an hour on chat and going through 4 different representatives no one was able to help, so any advice would be highly appreciated.

1 REPLY 1
MirriamM
Moderator

How to change Sending email on invoiced (Self-employed UK)?

Welcome to the Community forum, NinaAlexander.

 

When updating email address on your QuickBooks Self-Employed (QBSE) account, it is not linked to the invoices. 

 

Let me show you how to update the email address where the invoice is sent from. Here's how:

  1. In the left menu, click Invoices
  2. Pick the Create invoice button at the upper right hand. 
  3. Enter the necessary information. 
  4. Hit the Edit work info link at the bottom. 
  5. In the Your work info window, update the email address and Save.
  6. Choose Send invoice

From there, you'd able to see what your invoice looks like. It will now show the email address you've recently entered. 

 

To know more on how Invoice feature works in QBSE, visit these articles: 

If you have further questions in managing your QBSE account, let me know. I'm here for you. Have a great day!

Need to get in touch?

Contact us