That’s a great question, Hetal!
To record a supplier refund and apply it against the supplier credit in QuickBooks Online, you’ll use the Bank Deposit and Pay Bills options. Here’s a step-by-step guide to ensure everything is recorded correctly in your accounts.
Using Bank Deposit:
- Go to the + New menu.
- Select Bank Deposit (found under “Other”).
- Complete the fields as follows:
- Select the supplier who issued the refund.
- Choose Accounts Payable as the account.
- Enter the refund amount.
- Select the bank account where the money was refunded.
- Once completed, click Save and close.

Using Pay bills:
- Go to the + New menu again and select Pay Bills.
- In the "Pay Bills" window, select the supplier from the list. You’ll see the available supplier credit and the refund as a payment on the account.
- Apply the supplier credit and the refund to match the balance.
- Ensure the amounts reconcile properly and the total equals zero (or matches if partial).
- Click Save and close.

That’s it! Your supplier refund is now correctly applied to the supplier credit.
If you need further clarification or assistance, feel free to let us know.