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AndyTee
Level 1

I am filing to Nest Pensions but get "rejected" and error "something went wrong". I checked my credentials and the employee details. Any suggestions what else to try?

 
1 REPLY 1
Bryan_M
QuickBooks Team

I am filing to Nest Pensions but get "rejected" and error "something went wrong". I checked my credentials and the employee details. Any suggestions what else to try?

Hey there, Andy. I appreciate the detailed information you shared about the error you encountered while filing Nest Pensions.

 

With that in mind, I recommend contacting the QuickBooks Online (QBO) Payroll phone support team. They have the complete tools to review your account in a safe environment, 

 

Additionally, they can help you identify the root cause of the error that prevents you from filing Nest Pensions in QBO. Here's how:

 

  1. Go to the (?) Help menu in the upper right section.
  2. Select the Search tab. Then, type in the error message in the field provided below and press the Enter key on your keyboard.
    ss.png
  3. Click the Contact Us tab below.
    sss.png
  4. Choose how you would like to talk to us:
    * Callback - Monday to Friday 8:00 AM to 6:00 PM GMT
    * Chat - Monday to Sunday 8:00 AM to 10:00 PM GMT
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While working towards fixing the error, you can manually submit it to Nest to avoid late filing.

 

Feel free to reply to this post if you have additional questions. 

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