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MiH
Level 1

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

 
6 REPLIES 6
MirriamM
Moderator

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

Thanks for sharing detailed information about your concern, @MiH.

 

Let's try performing some basic troubleshooting steps to fix the problem since sometimes cache stored up in the system can cause unexpected behavior in the product. You can start by opening a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

 

Here's how to open it:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once done, try to enter the HMRC Reference on the Payroll setup page again by following the steps below:

  1. Click the Gear icon at the top.
  2. Select Company Settings, then Payroll
  3. Hit the Edit icon next to HMRC reference.
  4. Enter your PAYE reference
  5. Enter your Accounts Office reference
  6. Save the changes.

For more information about entering HMRC reference, check out this article: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll.

 

If it works, then your main browser causes this kind of issue. To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. However, if the issue persists, I recommend using another supported and up-to-date browser

 

You’re always welcome to post again in the Community if you need anything else. It’s my pleasure to help. Have a fantastic day!

MiH
Level 1

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

All works ok

 

but this bit coming up with error and I am unable to upload to HMRC.. which means I cannot use the QBs payroll. All information on my side entered is correct.

 

ERROR when I click save :

  1. Click the Gear icon at the top.
  2. Select Company Settings, then Payroll
  3. Hit the Edit icon next to HMRC reference.
  4. Enter your PAYE reference
  5. Enter your Accounts Office reference
  6. Save the changes.

MESSAGE I GET : 

Something went wrong. Please wait a moment and try again. If the problem continues, contact us.
 
 
I have tried many times... more than 10 times
 
Ashleigh1
QuickBooks Team

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

Hello MiH, 

 

Thanks for posting on this post, 

 

Currently, HMRC is down at the moment so that is most likely why you're getting an error when trying to submit things from Quickbooks to HMRC. 

 

If you keep an eye on downdector https://downdetector.co.uk/status/hmrc/ for hmrc and keep an eye on this link https://api-platform-status.production.tax.service.gov.uk/?_ga=2.28853688.568604794.1577443512-17242... to see when they have resolved the issues they are currently having at the moment. 

 

Thanks

MiH
Level 1

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

Hi KUDOS

 

It is untrue what you say... HMRC is not down as I have just used my old payroll package (HMRC's free Payroll software BASIC TOOLS) to upload this months data.

 

Jay

Shanen Smith
Level 1

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

Hi,

 

I am having this same error message with very little help from Quickbooks. Did your issue ever get resolved?

 

Would really appreciate any advice

 

Thank you 

 

Ashleigh1
QuickBooks Team

I am getting this error message when I try to put the HMRC Reference on Payroll setup page. Something went wrong. Please wait a moment and try again.

Hello Shanen Smith, 

 

Thanks for posting on this thread, currently HMRC have scheduled maintenance until 4pm today so I would suggest you try again after 4 or tomorrow and if you still have a problem then just reach back out to us and we can have a look into it more for you. 

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