Thank you for bringing this to our attention.
Based on the issue you've described, this requires further review to determine the root cause of this unusual behavior. I recommend contacting Technical Live Support team. They have specialized tools and capabilities to check this further in the system, pinpoint the exact issue, and roll out a solution immediately.
Here's how:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
Alternatively, you can start the process by visiting our main QuickBooks Contact Us page.
Please don't hesitate to leave us a response if you have other questions or concerns.