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Need help with the 25/26 payroll year-end?Ask Us Anything
mrs-vkwatkins
Level 1

I am linking my bank account but I get this - Failed to provide a currency for the multicurrency account and/or could not determine the company home currency. help!

This is a credit card account but it won't allow me to add it as a new one as it is not recognising it and provides the above message - how can I get around this? It is a Halifax CC

1 REPLY 1
MichaelaS
QuickBooks Team

I am linking my bank account but I get this - Failed to provide a currency for the multicurrency account and/or could not determine the company home currency. help!

Thank you for bringing this to our attention.
 

Based on the issue you've described, this requires further review to determine the root cause of this unusual behavior. I recommend contacting Technical Live Support team. They have specialized tools and capabilities to check this further in the system, pinpoint the exact issue, and roll out a solution immediately.
 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.
     

Alternatively, you can start the process by visiting our main QuickBooks Contact Us page.

Please don't hesitate to leave us a response if you have other questions or concerns.

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