I appreciate what you've done so far, @collierelectrical. Remember to click Save after updating the customer's email and phone number. If unchanged, we'll proceed with basic troubleshooting.
Too many cache files in your browser can cause the issue. Let's perform the basic browser troubleshooting steps.
First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issue, go back to the regular browser and clear the cache. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.
Once you've successfully modified your customer's profile and are ready to send out invoices, you can refer to this article for future reference: Create and send an invoice in QuickBooks.
Feel free to click the Reply button if you need more help managing your customers in QuickBooks Sole Trader. I'm always here to help you.
