I can't access account and settings, i get the spinning green shape

Thank you for reaching out. Allow me to inform you about the ongoing investigation where the Accounts and Settings keep spinning in green shape.

To start, please know that this behavior is part of our ongoing investigation (INV-115397). Rest assured, our engineers are working on resolving the issue and will provide updates as soon as possible.

For now, I recommend contacting our QuickBooks Online Support Team so they can add you to the list of affected users. Once added, they'll send you an update via email.

Here's how:

1. Sign in to your QuickBooks Online, then click the Help (?) icon.
2. Choose either tab to get started: Assistant or Talk to Human.
3. Select Contact Us.
4. Click Start a chat with a support expert or Get a callback from the next available expert.

Once the issue is resolved, you might want to check out this article to learn how to change settings and turn on features: Edit company settings in QuickBooks Online.

I appreciate your patience as we work on resolving this issue, and I'll be here to assist you further with anything else QuickBooks-related. Keep me posted, and we'll ensure this gets sorted.