I can't add payroll to my account, every time I try it just gest stuck on a loading screen. I've tried multiple devices and clearing cache, how do I resolve this.

murray8 · ‎November 25, 2025

I've been trying to add payroll to my account and it keeps getting stuck on payroll, is this common and how can I fix it?

Jovelyn_M

Hello there Murray,

We appreciate the troubleshooting efforts you’ve made. Let me route you to our Payroll Support team to help you add payroll account as they have the specialized tools and resources to look into this further and provide real-time solutions tailored to your specific situation.

Here's how to connect with them:

Go to Help (?) located at the top part of your page.
Click on the Search tab and enter a brief description of your concern.
Hit Contact Us.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

You can contact them from Monday to Friday, 6 AM to 6 PM PT if you're using QBO Payroll Core. For QBO Payroll Premium, Elite will be available any time and any day.

For more information, please refer to this article: Contact Payroll Support.

If you need further assistance, don’t hesitate to leave a comment below.

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I can't add payroll to my account, every time I try it just gest stuck on a loading screen. I've tried multiple devices and clearing cache, how do I resolve this.

I can't add payroll to my account, every time I try it just gest stuck on a loading screen. I've tried multiple devices and clearing cache, how do I resolve this.

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