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Thank you for sharing your concerns about seeing the "resubscribe" message after changing accountants in your QuickBooks Self-Employed (QBSE), Christina. Let me explain what causes this prompt and how you can resolve it.
The prompt to resubscribe could be from your account's transition in billing and subscription management from your previous accountant to the current one.
When an accountant manages the subscription, any changes or lapses during that handover can cause the subscription to become inactive until it’s reactivated or resubscribed.
Also, please note that QBSE is being replaced by a new product called QuickBooks Sole Trader, which will eventually phase out QBSE. However, the “resubscribe” message is specifically due to the current subscription status rather than the product change itself.
To continue using QuickBooks for your business without interruption, I highly recommend upgrading your account and subscription to QuickBooks Sole Trader.
Here’s how you can do this:
- Sign in to your QBSE account.
- Click the Gear Icon(Settings) and select Upgrade.
- Choose QuickBooks Sole Trader (or another QuickBooks product).
- Review the changes in features, then select Continue.
- Confirm or update your billing information.
- Complete the upgrade and follow the onscreen instructions.
Before migrating, please download any important reports or data from your QBSE account, as you won’t be able to access it after switching.
For more details about the process, please refer to this article: Switch from QuickBooks Self-Employed to QuickBooks Sole Trader.
Once done, you can check out this article for guidance on managing your QuickBooks Sole Trader account: Introduction to QuickBooks Sole Trader.
We'll be around if you need further assistance with the migration process or have any other questions related to your QuickBooks Self-Employed account, Christina. Please feel free to reply below, and We'll be happy to help you with the details you need. Take care!
