Thanks for informing us, @philnutbeam. Issues like this are sometimes related to the mobile app rather than the account itself.
Thus, I recommend logging in to your QuickBooks account in a web browser to check if your data is intact there. If you can access your data without any problem, offload or clear your app's data to remove cached files. It helps resolve app-related glitches while preserving your financial data.
Here's how to do it on iOS devices:
- Open your mobile device's settings.
- Access General, then iPhone Storage.
- Choose QuickBooks from your application list.
- Select Offload App.
For Android devices, here's how:
- Go to Menu, then select More Options.
- Tap on Settings, then Refresh Data.
- Press Yes to confirm.
If the issue persists, uninstall the QBO app and reinstall it to ensure you're using the latest app version with all bug fixes, improvements, and updated features.
Let me know in the comments if this works for you.
