I have sent an invoice out that includes cis tax, it has been paid minus the cis which is good but Quickbooks is saying it’s only partially paid. Any one know how to fix?

Hello, Russell. It’s possible that the recorded payment amount doesn’t fully match the invoice balance, which is why it appears as partially paid.                                                        

Let’s start by reviewing the invoice and payment transactions to confirm they align. If you recorded the payment manually, here's how:  

1. Go to the Get Paid menu and select the Invoices tab.               
2. Locate the invoice transaction, click the drop-down option, and select Mark as unpaid. Please note that the manually recorded payment will be deleted once you unlink it.           
3. Once done, click Delete twice.    
4. Record the payment again with the exact amount.    

If the payment came from a bank feed and the invoice amount doesn’t match, delete and recreate the invoice with the correct details, then relink the payment transaction.                

If the issue persists, we recommend contacting our Live Support team during their available support hours. They can investigate further to determine what's causing this behavior and provide the appropriate guidance.

You can revisit this thread if you have follow-up questions.