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Experienced Member

I have to logon to QBooks Online app every time I want to use the program! Is anyone else experiencing this issue?

 
Solved
Best answer 03-28-2019

Accepted Solutions
QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello Everyone

 

There has been a new release put through the mac app it should ask you to install an update today. If you can follow that instruction. It should mean you no longer get this issue with the app staying signed in. If anyone is still then getting this issue please let us know

 

 

Thanks

 

Emma

45 REPLIES 45
Moderator

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Thanks for visiting the Intuit Community and sharing this situation to our attention, dale-steinkuehle,

 

If you are using the QuickBooks Online mobile app, the system is designed to require you to enter your username and password every time you log in for security purposes. These features are available on the gadget or application your logging into.

 

If you are using the QuickBooks Online Windows app, make sure you've checked the Stay Signed In box in the sign in page. To help fix the problem, it'll be a good idea to uninstall and reinstall the application.

 

That's it! Please let me know how it goes. I'm always here to assist. Have a great day!

Established Community Backer ***

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@MirriamM wrote:

Thanks for visiting the Intuit Community and sharing this situation to our attention, dale-steinkuehle,

 

If you are using the QuickBooks Online mobile app, the system is designed to require you to enter your username and password every time you log in for security purposes. 

 


 

Since the update on 3/18/19, I am asked to enter the password every time I start the app.

 

This never happened before.  

 

Is this something new,  that we now have to enter the password every time?  

Experienced Member

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

  • The issue is with the desktop app. Yes, I check the stay signed in.  
  • I uninstalled the desktop app as MirriamM suggested but now can find the download.

 

 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I've got the link for you to download the QuickBooks Online Windows app, dale-steinkuehle.

 

Just open this link to start the process https://quickbooks.intuit.com/apps/. Then, click the Free Download button towards the bottom under the Get the QuickBooks Mac or Windows App section.

When the download is complete, you can check to see in your home screen the QuickBooks icon shortcut.

 

If you're still unable to download, please give us a call so we can assist you and investigate further.

 

Feel free to comment below if you have further concerns.

Experienced Member

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Thank you. Downloaded and installed the new app. Still have issue of signing in every time open app. 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hi Dale,

 

You will normally be asked to log in if you have been signed in on another device or directly in the browser. This could be due to your device remembering sign in info. Have you been logged on elsewhere?

 

 

Established Community Backer ***

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@EdwardR wrote:

 

 

You will normally be asked to log in if you have been signed in on another device or directly in the browser. This could be due to your device remembering sign in info. Have you been logged on elsewhere?

 

 


 

Since the update on 3/18/19, I am asked to enter the password every time I start the app.

 

This never happened before.  

 

Is this something new,  that we now have to enter the password every time?  

 

 

 

This is the same computer and not logged on elsewhere

 

 

 

 

 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello

 

We just need to check a few things with you if that is okay. What is the default browser linked to the desktop app?Do you have the passwords usually saved in the browser?Do you have the browser set to auto clear the cache after every shut down?Have you installed any updates for the computer itself recently?

 

Thanks

Established Community Backer ***

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


@EmmaM wrote:

Hello

 

We just need to check a few things with you if that is okay. What is the default browser linked to the desktop app?Do you have the passwords usually saved in the browser?Do you have the browser set to auto clear the cache after every shut down?Have you installed any updates for the computer itself recently?

 

Thanks


It is the QBO Desktop App.  There is no browser. 

 

Since the update on 3/18/19, I am asked to enter the password every time I start the app.

 

This never happened before.  

 

Is this something new,  that we now have to enter the password every time? 

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello,

 

The Desktop App runs from whatever the default browser is within your device, which is why my colleague asked the above questions. We are not aware that this was something changed in the update, so we are trying to get to the bottom of why this is happening.

 

Thanks,

Talia

Community Explorer **

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I am experiencing the same issue, and my default browser is as follows on MacOSX 10.14.3:

 

Google Chrome is up to date
Version 74.0.3729.28 (Official Build) beta (64-bit)
QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

It's great to see you in the Online Community, dmk13.


Thanks for joining on this thread. Allow me to chime in and help fix the problem you’re encountering when logging in to the application.

 

I looked into this and we don't currently have open investigations similar to your concern. Let ’s perform some basic troubleshooting steps to resolve the issue. First, check if your computer meets the QuickBooks Online app requirements for Windows

 

This will ensure the application is compatible with your setup and will help avoid problems when using it. If your computer meets the required specifications, let's refresh your QuickBooks.

 

  1. Go to Help at the top menu bar.
  2. Choose Reset App Data.

If you continue to get the same result, uninstall and reinstall the application to start in a clean slate. I'll guide you through the process.

 

To remove:

 

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash icon.
  2. Go to Finder, then choose Empty Trash.

To install:

 

  1. In your browser, enter this link: http://quickbooks.intuit.com/apps/.
  2. Scroll down to Get the QuickBooks Mac or Windows App section, click on Free Download.
  3. Click Download Now.
  4. Select the QuickBooks.dmg file in the downloads section.
  5. Drag QuickBooks to the Applications folder.
  6. Launch the QuickBooks App.

These steps should get you pointed in the right direction.


Let me know how this turns out or if you need further assistance with these steps by leaving me a comment. I’m here to make sure this issue is taken care of.

Community Explorer **

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Thank you for providing some advice.

 

I just tried resetting the app data, and it did not fix the problem.

 

As for the OS compatibility, this is a MacOS machine that has a later version of the OS than your Systems Requirements indicates (10.14 vs 10.11). Just the same, it has worked fine for years until the last week or two.

 

I deleted the QB application from the Applications folder, and then reinstalled from the DMG at the provided link. Same result.

 

Can you recommend something else to try?

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

We can tap our Technical Team to help you fix the issue, dmk13.

 

Checking the OS of your device to ensure it matches with what's required in QBO is a good place to start. Since you're still having log in issues with the QBO Mac app, it would be best to call us. This way, we can check what's causing this and resolve the issue for you.

 

To get our contact number, click the Help icon in the upper right-hand corner. From there, click the Contact Us button.

 

Please don't hesitate if you need more help with QBO. I'll be around to assist your further.

Experienced Member

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

I am having the exact same issue that recently started happening after the update.  Browser is Safari Version 12.0.3 and Mac OS 10.14.3

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...


Hello jducer,

 

Do you have your login details saved under your default browser?

 

Thanks,

 

Talia

Experienced Member

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Yes I've always had my creditials saved, and the only time the app has made me login, to this point, is when there's been an update.  After this last update it just continues to ask for my login info.

Community Explorer **

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

This mirrors my experience, except that I use the Chrome browser.

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

It is possible that any saved settings in the browser have reset themselves as this happens when you uninstall or reset the app can you go into your saved settings on the browser and check if you have intuit in there?

Community Explorer **

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

If settings disappear as a result of application reset, I would expect the application would reassert necessary settings on the next execution and then work properly on subsequent executions.

 

Is there a particular cookie or other setting we should search for or examine?

Experienced Member

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Everything is still there.

Established Community Backer ***

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

same problem, Windows 10

QuickBooks Team

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

Hello

 

Can you try in Safari,going to preferences and then clicking on the passwords tab,double click the password field hold down the command key and select intuit if you can then click the remove button and then click the add and add back in intuit with url username and password. Can you then test if this works and let us know if it then pre fills in these details when you sign back into the app

 

Thanks

Community Explorer **

Re: I have to logon to QBooks Online app every time I want to use the program! Is anyone else exp...

My use case is with Chrome as my default browser, and I do not (never have) store passwords in Chrome (or Safari). I think it would be helpful to engage an engineer who understands how authentication works in the QBO application.