Thanks for letting us know about this, Jaseem. To ensure your refund request is processed securely, I’ll direct you to our live support team. They’ve got the tools and expertise to review your account and work with you to sort this out.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help icon, then proceed to the Search tab.
- Select Contact Us at the bottom of the Help panel.
- Choose Request a callback or Start a live chat with an expert.
Please note that live call support is available Monday to Friday, from 8:00 AM to 6:00 PM. Live chat support is available Monday to Friday, from 8:00 AM to 10:00 PM, and on weekends from 8:00 AM to 6:00 PM.
Please leave us a response if you have other questions or need further assistance.