We haven't received any cases similar to yours, Sansom2019.
We will isolate this issue. To start with, open QuickBooks Online using a private browser. This is the best place spot web issues.
If you're unable to get the same error message from there, go back to your regular browser, then clear the cache. It's important to clear them out. This will help avoid web issues.
In addition, using a different browser resolves issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).
Please keep us updated after trying these steps. We're just around.
"Something unexpected happened and we couldn't connect to your bank.
Try again in a few hours. (101)"
This happens in incognito on Chrome. I have cleared the cache and both Safari and Chrome have the same error message and code. This has been going on since Friday now.
Aside from the steps you've tried, you can also log in to your bank account outside QuickBooks. Then, check to see if there are maintenance updates. If there's none, you can download your transactions in any of these formats:
After downloading, you can upload them to the Banking page and add them to your books. In this way, you can keep your records updated while waiting for a solution.
I would also recommend contacting our Phone or Chat team to check this further. They can do a screen-sharing session to see your setup and to gather more data on this issue.
We're just around if you have other questions.
It turns out that http://www.ybonline.co.uk/ no longer allows third party connections and is an old URL which has been discontinued by Yorkshire bank.
The new one is https://apps.cybonline.co.uk/ but you can't add this as it is always followed with some kind of personal identifier such as https://apps.cybonline.co.uk/cyb/authenticate/yb?client_id=yb_web&response_type=token&state=30dfe15f...
So not sure how this can be sorted, but this is really annoying if it cannot be rectified. QB will need to find out a new access address as the old one won;t work for anyone now.
Allow me jump into this conversation, Sansom2019.
I've got a few details to share with you about Yorkshire bank connection with QuickBooks Online (QBO) UK.
We're aware of this issue and our engineers are working hard to add the Yorkshire bank's new URL for online banking. In the meantime, I suggest uploading your transactions by following the recommended steps provided by my peer, JessT.
For now, you may want to contact our QuickBooks Support Team to receive updates on this. When you do, provide this escalation number: INV-20692.
Here's how to get in contact with them:
From there, one of our agents will be able to pull up your account securely and add you to our notification list.
I appreciate your patience and understanding. Let me know me know if you have further questions. I'm always glad to help.
Thank you, just so you are aware Yorkshire Bank doesn't currently offer downloads of statements in any format other than PDF which means I can't upload to quickbooks that way either.
I am getting the same message for our Wells Fargo account.
Currently, we are even getting it from two different users and different browsers - trying to reconnect to the same bank account.
Tried it a couple of times on different days.
Not sure what else I can do.
Btw, I am having trouble contacting your live support because - even for the chat - I am asked for my phone number and the form only accepts an American phone number. I am in Germany and only have a German phone.
Are you getting any error code while to trying to connect your bank? If so, running a manual update is a good start when comes to fixing banking errors in QuickBooks Online.
If the problem persists, you may want to log into to your bank's website through the URL the bank has provided us for online banking.
You can get details steps and information in this article: Fix Online Banking Errors in QuickBooks Online. If you still can't connect your account, as a workaround, you can manually bring the transaction into QuickBooks Online using our WebConnect feature.
Also, the following articles are good references:
For additional help, you can also reach out to our QuickBooks Online Support.
Let me know how it goes by leaving a reply below. I want to make sure your account is connected.
Thanks for your reply! And sorry that I am writing here seemingly in the wrong forum (UK rather than US).
We have three bank accounts at Wells Fargo (all in one online banking) connected to our QuickBooks online account. Because one person left our organization, her online banking access that we used for that connection was cancelled. So, now, when clicking on Update under the Banking tab I get the error that the accounts are no longer connected and I should reconnect them.
I then click Reconnect, I go through all the steps, enter the login information for the new online banking access at Wells Fargo, solve the Captcha, enter the code that's being sent, get to choose the accounts that should be connected, accept the terms, click submit or whatever it says there. Then, it says Reconnecting or some such, and then I get the error above:
"Something unexpected happened and we couldn't connect to your bank account. Try again in a few hours."
I have tried that many times on different days, and it keeps happening.
We even created a new user and tried it from there on a different browser. Same result.
Don't know what else to do.
Thanks a lot,
I can see that my colleague has already provided the steps to resolve this, Kerstin.
We wont stop there, and I want to make sure you get more support to resolve this. I'd suggest contacting our customer care support so an agent can help you reconnect the bank account. Here's how:
In the meantime, aside from WebConnect, you can import bank transactions using an Excel file.
If anything comes up, you can always visit the Community. We'd be happy to help you.