I'm having a lot of problems with the invoice app. The site is constantly crashing. I'm getting very frustrated. Each invoice l'm having to come back to and redo after

Hello there, Isthiaq.

I understand the importance of creating invoice without interuption. Let me assist you to create your invoice smoothly in QuickBooks Online (QBO) app.

I would like to ask some questions to clarify, does the app crash as soon as you start the invoice, or only when you try to save it? Have you tried some basic troubleshooting steps with the app?

If you haven't, I recommend doing so first, as there may be historical data causing the issue.

To begin, uninstall and then reinstall the application. After that, log in to your account to refresh the connection.

If the problem persists, you can clear the data of the app on your device by following these steps:

For iOs:

1. Go to the Settings, then tap General.
2. Select iPhone Storage, then press the QuickBooks Online app.
3. Tap Offload App. This will give you more storage space without deleting your app’s saved documents or data.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Choose Settings, then Refresh Data.
3. Click YES to confirm.

If the issue still persists, I suggest accessing your QBO account through a mobile browser (such as Safari or Chrome). This method will allow you to create and save your invoice without encountering crashes.

If you have more questions, click the Reply button below.