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info2332
Level 1

I need to restore a deleted customer contact record

 
1 REPLY 1
Bryan_M
QuickBooks Team

I need to restore a deleted customer contact record

Hi there, @info2332.

 

To restore a deleted contact record from a customer, you'll need to enter it manually by editing the customer profile. You can find their information for the previous transactions you sent to them.

 

However, if the customer profile is inactive, you will need to make the customer active again to access the information. Here's how:

 

  1. Go to All Apps and select Customer Hub.
  2. Choose Customers.
  3. Click the Gear icon above the action column and tick the Include inactive to display them.
  4. Find the deleted customer and click the Make active option below the Action tab.
  5. Visit the customer's profile and click the Edit icon above to find the contact record.
  6. Once done, save the information. Then, you can make it inactive again if needed.

 

Leave a reply below if you have additional questions. We'll assist you promptly.

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