Hi there, Wayne. I want to inform you that the Snap Receipt feature is still available and functioning. I'm here to help you restore it on your device.
Since the tool has disappeared from your phone, let's work together to reset your app's data and refresh its settings for optimal performance.
For iOS
- Tap Settings, then locate General.
- Select iPhone Storage, then QuickBooks Online app.
- Press Offload App.
For Android
- Go to Menu ☰, then tap More Options ⋮.
- Pick Settings, then Refresh Data.
- Hit YES to confirm.
Once refreshed, restart your mobile phone and check if the issue persists. If it does, let's uninstall and reinstall the app.
Meanwhile, I recommend accessing your QuickBooks Online account through a mobile or web browser to continue uploading receipts and managing your finances.
If the problem continues, please contact our QuickBooks Live Support team. Our experts can take a closer look to ensure the app functions properly and that all features, including Snap Receipts, are restored for you.
Don't hesitate to reply below if you have further questions. I'm here to help.
