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Brandon elec
Level 1

I've moved from self-employed to self-employed plus, I followed the transfer process and received an email it may take up to 72 hours . Nothing has happend. What now?

The email says not to manually transfer any data until I receive a confirmation email. I'm in limbo.

1 REPLY 1
JeveeAdvin__la
QuickBooks Team

I've moved from self-employed to self-employed plus, I followed the transfer process and received an email it may take up to 72 hours . Nothing has happend. What now?

Hi there, Brandon. I understand how valuable your time is, especially since the data migration is taking longer than expected. Please continue to avoid manual transfers, as they can cause errors during the migration process and lead to duplicate entries.

 

Since the 72-hour window has passed, I suggest contacting our QuickBooks Live Support team for immediate assistance. They have the tools to check your account and identify the cause of the delay. To do this, click the Help(?) section in the top right, select the Search tab, and type “Contact Support.” Then click on “Contact Us" below. You can choose your preferred method of communication, such as Chat or "Have us call you".

 

Feel free to return whenever you need further assistance.

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