I've two invoices (the same client) marked 'paid' but not showing as 'deposited'. He paid them together. Please tell me how to reconcile the singular bank transaction?

Hi @kitbolton,

Thank you so much for reaching out to us. I understand the importance of maintaining accurate records for your invoices and deposits. I’d love to help you sort this out so you can reconcile your accounts without any worries! Let’s walk through the steps together.

When you mark an invoice as paid in QuickBooks Online (QBO), the payment is recorded in the Undeposited Funds account, unless you are using a direct deposit. This process allows QuickBooks to track payments before they are grouped together or manually deposited into your bank account. 

You need to move these payments from Undeposited Funds to your selected deposit account. Here's how:

1. Go to the + Create button on the left-hand menu and select Bank Deposit.
2. Choose the correct bank account where the payments were actually deposited.
3. Look for the two payments (or however many payments there are) listed.
4. Check the boxes for the payments you want to combine.
5. Verify the total amount of the payments matches the single deposit amount on your bank statement.
6. Set the Deposit Date to match the date of the actual deposit into your bank account.
7. Click Save and Close.

All transactions in your Undeposited Funds account appear in the bank deposit window. If there are any missing, add them to the Undeposited Funds account.

Let me know if you’d like me to clarify or expand on any of these steps. I’m here to help make sure everything is working perfectly for you.