Hi, @daevans,
Thank you for sharing your concern with the QuickBooks Community! I understand how inconvenient it is to encounter an issues while navigate back to the home screen, especially when you're focused on completing your accounting tasks. Let’s work together to resolve this issue.
If you’re unable to return to the homepage, could you please confirm if there’s an error message or a pop-up preventing the navigation? Or does the system simply not respond when you click the back button?
In the meantime, we can perform some troubleshooting steps to determine if the problem of reverting to the previous layout is related to your browser.
Start by logging out of your QuickBooks Online account and logging back in. This refreshes your session and resolves temporary glitches. After logging back in, restart your browser or refresh the page to ensure the application reloads fully. Switching to private browsing or incognito mode further enhances how the application interacts with your browser.
The steps we’ve shared should help resolve the issue, but if you’re still experiencing difficulties, please don’t hesitate to reach out again. I'm here to assist you however I can so you have a smooth and distraction-free experience while working.
