Thank you for reaching out and sharing detailed information about the incorrect start and end dates on your previously submitted VAT return in QuickBooks Online (QBO), Matt. Let me provide some insights into this matter.
Based on what you’ve described, since you received the correct dates on your QuickBooks confirmation email and your HMRC account shows the return was submitted for the correct period, the mismatch you’re seeing in the Past Returns section is likely due to a system glitch or data syncing issue causing QuickBooks to display incorrect dates.
We can do some browser troubleshooting and access your QBO account in a private window, as it doesn't store cached data, which can sometimes cause display issues or unusual behavior in the program.
Here are the keyboard shortcuts to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
After completing the previous steps, log into your QBO account and verify that the correct start and end dates are displayed on your submitted VAT return in the Past Returns section. Additionally, consider clearing your browser's cache to enhance performance and reduce technical issues. Using other supported browsers will also help.
Importantly, even if the Past Returns section shows incorrect dates for the previous return, you can safely file your current VAT return for Q1 2025 (1st Jan – 31st Mar). QuickBooks and HMRC track submissions based on actual filing data, so this display issue will not cause duplicate submissions or affect your official VAT compliance.
Additionally, I'll provide this useful article for managing your VAT returns efficiently and staying compliant with HMRC's digital tax requirements: MTD VAT Return Submission Checklist.
I hope these steps help resolve the issue with the incorrect VAT return dates showing in QuickBooks Online and reassure you that you can safely file your current VAT return without worry, Matt. If you have any further questions or need additional assistance, please feel free to reply below. We’re here to support you!
