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CV1994
Level 2

Invoices

My customers do not appear to be receiving my sales ledger invoices, they have checked in their junk ?

 

I have received a bounce back message in the past and corrected the email address, but this is happening for many customers. Where can I see my sent mail from Quick Books please?

Solved
Best answer November 05, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Invoices

Hello CV1994, 

 

Welcome to the Community page, 

 

There is no way of seeing if an invoice has been sent or not. You would have to add yourself in the bcc/cc part and get a copy of the invoice sent to yourself to see if the invoice has been sent or not. 

 

You could do a test invoice and sent it to yourself and see if you get it or not. 

 

You could also try sending them in an incognito/private window and see if the customer gets them or not 

 

Let us know how you get on. 

 

View solution in original post

3 REPLIES 3
Ashleigh1
QuickBooks Team

Invoices

Hello CV1994, 

 

Welcome to the Community page, 

 

There is no way of seeing if an invoice has been sent or not. You would have to add yourself in the bcc/cc part and get a copy of the invoice sent to yourself to see if the invoice has been sent or not. 

 

You could do a test invoice and sent it to yourself and see if you get it or not. 

 

You could also try sending them in an incognito/private window and see if the customer gets them or not 

 

Let us know how you get on. 

 

View solution in original post

NickAsh
Level 1

Invoices

So as a newbee... and following a mis match of instructions I ended up deleting an invoice rather than a payment.   Really fed up as the stupid system automatically puts payments on random invoices.  That aside I was following instructions to take off a payment only to find it deleted the invoice.  Really Quickbooks you need to allow deleted invoices to be retrieved especially when I can see the history.  SO annoying.. 

EmmaM
QuickBooks Team

Invoices

Hello NickAsh, we do take your feedback on board as long as you are in the receive payment itself and not the invoice it should only delete the payment. Payments should only automatically apply if they are in banking matched or added as rules to match.

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