We can assure you that our engineers are working expeditiously to resolve the issue and we apologise for any inconvenience this may be causing you.
You maybe able to resolve the issue by selecting Ctrl + F5 on your keyboard, or using a private/incognito window or clearing the cache and cookies on your browser.
I am having this problem too and need to "reset app data" to get it to work. However, that requires logging in again which is a pain since it needs to send a code to my mobile, etc. I am now just using the web version since the windows app is such a hassle.
I'm still having this issue, on three separate computers, three separate users. Logging out and logging back in fixes it for me until the next time I use the program. Along with this issue there are graphic anomalies that consistently pop up on certain pages. I've tried uninstalling and reinstalling, clearing cache, and resetting app date. No change. Web interface is ok.
would LOVE for this error to be fixed. it is happening almost EVERY time i log in now to do anything. VERY frustrating. If i use the online interface my check printing options do not work correctly. Just a pain to use in every aspect. I am starting to really hate QBO
Welcome to this thread, @samiwest, and @Kyle H.
Thanks for pouring out your sentiments here in the Community. I know how you feel about getting that error every time you log in. Let me chime in and help you get this sorted out.
We can perform basic troubleshooting steps by clearing the cache and cookies that may have caused this unexpected behavior. Let's reset to refresh your QB online Desktop app. Here's how:
If resetting the App Data doesn't resolve the issue, you can uninstall and reinstall the program. Read through our help article for the detailed steps: QuickBooks App for Windows and Mac: General support.
Please keep me posted on if you're able to successfully get past the issue. I'm still here if you need further assistance.
Thank you for the reply! I already tried resetting the cache and the app data - when i do both of those things it will work for a short time, but then it is back to acting up with the weird Json error
Let's performing some other troubleshooting steps so you can access your account successfully.
To start with, deleting and installing your app removes your history and resolve some issues and errors you've encountered. To delete your app:
Once completed, you can go back and install the QuickBooks app. You can read this article to do so: QuickBooks App for Windows and Mac - General Support.
However, if you still receive the same error message, I'd recommend contacting our Customer Care Support. From there, someone can pull up your account securely and create a case or ticket ID if needed to do so.
Thus said, here's how you can contact our dedicated support:
Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.
You can follow the steps on how you can delete and install the app provided by @JonprilL. Otherwise, I recommend contacting our Support Team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how to reach them:
I have this link in case you have other questions about QuickBook Online (QBO): Help Articles.
Please post a comment if you need anything else. I'll make sure to help.
Katherine, yes, doing "Reset App Data" works, but only for a while then the error eventually re-occurs. Also, the "Reset App Data" is annoying because it requires a login, oftentimes multifactor authentication, etc. Is there a pathway to get this fixed? This whole problem only started happening to me about a month or so ago.
We're receiving reports that other users are getting this error as well, MattyA.
We would like to inform you that this has already been escalated to our engineering team. Although we don't have a specific time frame as to when and how this will be meditated upon, rest assured that this is being looked into.
While they do, I'd suggest reaching out to our QuickBooks Online Support so they can get your account information and have them investigate further. Any progress will be communicated via email.
Here's how to reach us:
You may find this article helpful: QuickBooks App for Windows and Mac: General support.
Thanks for your patience as we continue working toward a resolution. Have a good one.
Hey there, @Snow Buzz.
As mentioned by my colleagues, this issue is already being worked on by our engineers. Rest assured, they’re all hands on deck getting this problem resolved as soon as possible.
While there isn’t any workaround available, I recommend reaching out to our QBO Care Team. One of our agents will have to collect personal data to help you sign up for the notification list.
This way, you’ll receive an email once there’s progress about the investigation. Adding you to the list can help determine the number of affected users and use this data to implement the resolution.
To contact our support:
I’ll update this post once more information is available about this issue.
You can visit the QuickBooks Blog site to see the latest product enhancements. We send out newsletters each month to keep our customers updated with what’s new about the application, and you’ll also get some tips on how to manage the business.
Keep me posted if you have any other concerns or questions. I’m here ready to assist further. Have a good one.
I have followed the instructions to contact support. However, I'm now getting an error when trying to do that. It tells me something went wrong and to try searching again. If I do that I keep getting the same error. I am also frustrated that everytime I go to receive a payment, or basically do ANYTHING!, I have to refresh the program after closing and opening it again. This never used to happen. When I am paying as much as I am per month I expect the program to work properly!
Our product engineers are still working to resolve this error, Snow Buzz.
If you're using the QBO Windows/Mac app, let's try to contact support through the website. Log in here https://qbo.intuit.com/. Make sure to use your correct login credentials when accessing your account. Once logged in, follow these steps:
If you're using the browser when you got the error, use the QBO app to access the Help option.
We also want this to be resolved as soon as possible to get you back in running your business. We appreciate your patience.
Nobody at QuickBooks is working on anything remotely related to this problem or it would be solved. This problem has been around for months and still, QB raises their rates, does not fix the problem and gives the same canned answers on each of the concerns raised. Ready for an alternative to the product and definitely the customer service.
Hello, @Philip Shoults.
I understand the impact of any delay in resolving the on-going issue with the unexpected token error prompt. Rest assured, our Product Developers are working on releasing a permanent resolution to get rid of this error.
While they are it, let's clear your app's cache to isolate this error.
If the issue persists, you can uninstall and reinstall the app. From here, you should be able to refresh each tab in the QuickBooks Online desktop app without signing out from your account. Lastly, you can try using a regular web browser in navigating around your QuickBooks Online account.
If you're still getting the same error, I'd suggest contacting our Customer Care Team so you'll be added to the affected user's list.
I've got these articles to learn more about fixing unexpected browser-related behaviors:
You can always leave your comments below if you have other questions. I'm always here to help.
Yes, it's been months of this error on the Windows desktop app for Quickbooks Online. Intuit has a terrible record of listening to users and actually fixing issues like this, they give us features no one is requesting and it breaks normal functionality like this. Like others have found, you just quit the app and relaunch. It doesn't matter if you reinstall or do anything because this is a programmer error in the app, not your computer at fault. You can test this by loading it on another PC and you'll get the same result. It is NOT acceptable for QB support to say, oh just use Chrome, some of us don't want to use the browser version and rely on a third party to maintain Intuit's functionality. I run three IT support companies and we warn all our clients to not switch to Quickbooks Online since it is still not ready for mainstream after all these years. You'll also see crashes coming up during this season because of end of year and Intuit is never ready for the extra load. This is garbage software and garbage support from Intuit and as soon as I can make the switch to Freshbooks company wide I will and I will also bring as many clients there as a final [Removed] you to Intuit.
I know it's important to work without any issues, Tres4fomm. I've checked our records, and the issue is resolved for all QuickBooks Online UK customers.
If you're encountering the same issue, please follow juVielL's steps to fix it.
In the meantime, you can open QuickBooks Online through the web browser.
You can also contact our customer care support to report this. They might open an investigation to be escalated to our engineers. Here's how:
We're just a post away if you need our help. Don't hesitate to get back to us.
This is NOT fixed, did you even bother to understand the problem? We DONT want to use chrome we want the DESKTOP APP to work properly. The problem repeats even on a new computer at a different IP address, this is a problem with your desktop app so don’t send us to some fking troubleshooting link because it won’t obviously work.