Yes, I'm also getting this error since yesterday. Can also no longer log in (502 Bad Gateway Error).
We can assure you that our engineers are working expeditiously to resolve the issue and we apologise for any inconvenience this may be causing you.
You maybe able to resolve the issue by selecting Ctrl + F5 on your keyboard, or using a private/incognito window or clearing the cache and cookies on your browser.
Same issue here I just abandoned the windows and mac software and used the web option now.
I am having this problem too and need to "reset app data" to get it to work. However, that requires logging in again which is a pain since it needs to send a code to my mobile, etc. I am now just using the web version since the windows app is such a hassle.
I'm still having this issue, on three separate computers, three separate users. Logging out and logging back in fixes it for me until the next time I use the program. Along with this issue there are graphic anomalies that consistently pop up on certain pages. I've tried uninstalling and reinstalling, clearing cache, and resetting app date. No change. Web interface is ok.
would LOVE for this error to be fixed. it is happening almost EVERY time i log in now to do anything. VERY frustrating. If i use the online interface my check printing options do not work correctly. Just a pain to use in every aspect. I am starting to really hate QBO
Welcome to this thread, @samiwest, and @Kyle H.
Thanks for pouring out your sentiments here in the Community. I know how you feel about getting that error every time you log in. Let me chime in and help you get this sorted out.
We can perform basic troubleshooting steps by clearing the cache and cookies that may have caused this unexpected behavior. Let's reset to refresh your QB online Desktop app. Here's how:
If resetting the App Data doesn't resolve the issue, you can uninstall and reinstall the program. Read through our help article for the detailed steps: QuickBooks App for Windows and Mac: General support.
Please keep me posted on if you're able to successfully get past the issue. I'm still here if you need further assistance.
Thank you for the reply! I already tried resetting the cache and the app data - when i do both of those things it will work for a short time, but then it is back to acting up with the weird Json error
Let's performing some other troubleshooting steps so you can access your account successfully.
To start with, deleting and installing your app removes your history and resolve some issues and errors you've encountered. To delete your app:
Once completed, you can go back and install the QuickBooks app. You can read this article to do so: QuickBooks App for Windows and Mac - General Support.
However, if you still receive the same error message, I'd recommend contacting our Customer Care Support. From there, someone can pull up your account securely and create a case or ticket ID if needed to do so.
Thus said, here's how you can contact our dedicated support:
Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.
You can follow the steps on how you can delete and install the app provided by @JonprilL. Otherwise, I recommend contacting our Support Team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how to reach them:
I have this link in case you have other questions about QuickBook Online (QBO): Help Articles.
Please post a comment if you need anything else. I'll make sure to help.
Katherine, yes, doing "Reset App Data" works, but only for a while then the error eventually re-occurs. Also, the "Reset App Data" is annoying because it requires a login, oftentimes multifactor authentication, etc. Is there a pathway to get this fixed? This whole problem only started happening to me about a month or so ago.
We're receiving reports that other users are getting this error as well, MattyA.
We would like to inform you that this has already been escalated to our engineering team. Although we don't have a specific time frame as to when and how this will be meditated upon, rest assured that this is being looked into.
While they do, I'd suggest reaching out to our QuickBooks Online Support so they can get your account information and have them investigate further. Any progress will be communicated via email.
Here's how to reach us:
You may find this article helpful: QuickBooks App for Windows and Mac: General support.
Thanks for your patience as we continue working toward a resolution. Have a good one.
I am having the same issue. It is getting really old. Is there a solution for this yet?
Hey there, @Snow Buzz.
As mentioned by my colleagues, this issue is already being worked on by our engineers. Rest assured, they’re all hands on deck getting this problem resolved as soon as possible.
While there isn’t any workaround available, I recommend reaching out to our QBO Care Team. One of our agents will have to collect personal data to help you sign up for the notification list.
This way, you’ll receive an email once there’s progress about the investigation. Adding you to the list can help determine the number of affected users and use this data to implement the resolution.
To contact our support:
I’ll update this post once more information is available about this issue.
You can visit the QuickBooks Blog site to see the latest product enhancements. We send out newsletters each month to keep our customers updated with what’s new about the application, and you’ll also get some tips on how to manage the business.
Keep me posted if you have any other concerns or questions. I’m here ready to assist further. Have a good one.
I have followed the instructions to contact support. However, I'm now getting an error when trying to do that. It tells me something went wrong and to try searching again. If I do that I keep getting the same error. I am also frustrated that everytime I go to receive a payment, or basically do ANYTHING!, I have to refresh the program after closing and opening it again. This never used to happen. When I am paying as much as I am per month I expect the program to work properly!
Our product engineers are still working to resolve this error, Snow Buzz.
If you're using the QBO Windows/Mac app, let's try to contact support through the website. Log in here https://qbo.intuit.com/. Make sure to use your correct login credentials when accessing your account. Once logged in, follow these steps:
If you're using the browser when you got the error, use the QBO app to access the Help option.
We also want this to be resolved as soon as possible to get you back in running your business. We appreciate your patience.