Hi julie196. Let's work together to get your bank transaction updated.
Before we begin, could you please let us know which bank you're using? It would also be helpful if you could share whether you've encountered any error messages while trying to update your bank transaction, and if so, what specific errors you've encountered. Any additional information will assist us in understanding the problem better and provide you with an accurate solution.
In the meantime, please check with your bank, as the issue may be on their end. If you're able to sign in, you can review the following:
- Review your account for any messages or alerts.
- Check for display issues on the website that may block QuickBooks from downloading transactions.
- Look for announcements about new security requirements on your bank’s website.
For detailed steps to help resolve the issue of your bank not downloading transactions, please refer to this article: What to do if you can’t find downloaded transactions in QuickBooks Online.
Additionally, you can categorize your transactions after updating or downloading your bank data. For more details, please check this article: Categorise online bank transactions in QuickBooks Online.
We’re committed to making your transactions in QBO as smooth as possible. If you have further inquiries or need help with your bank transactions, please don’t hesitate to reach out in the comments. We’re glad to help!