Hi there, woodlandchampion.
I understand that you are experiencing an issue with QuickBooks Online, specifically regarding the lack of recommended matches for payments in your linked bank account. I apologize for any inconvenience this may have caused you, and I'm here to provide you with an explanation.
The reason why QuickBooks has stopped recommending matches for payments from your bank account could be due to a few possible factors:
To address this situation and regain the functionality of recommended payment matches, I recommend taking the following steps:
Here are the shortcut keys:
After logging in via an incognito or private window, please check if you are able to see the recommended matches for payments. If you are able to match the payments, I recommend clearing your browser's cache, which will delete all data and help your browser function efficiently.
In case the issue persists, please try using other supported browsers. This will help us determine if the issue is specific to your browser.
Additionally, to ensure your account is accurate and always matches your bank and credit card statements, please refer to this reconciliation article: Reconcile an account in QuickBooks Online.
Furthermore, feel free to visit our Banking FAQS for your future reference. This page contains topics on how to manage your online transactions.
Please let me know if there's anything else I can assist you with or if you require further clarification. I'm here to support you throughout this process and ensure a satisfactory resolution. Have a great day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.