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woodlandchampion
Level 1

Is quick books broken at the moment?

qb has stopped recommended matches for payments.  the account is link to bank account.
1 REPLY 1
AileneA
Moderator

Is quick books broken at the moment?

Hi there, woodlandchampion.  

 

I understand that you are experiencing an issue with QuickBooks Online, specifically regarding the lack of recommended matches for payments in your linked bank account. I apologize for any inconvenience this may have caused you, and I'm here to provide you with an explanation.
 

The reason why QuickBooks has stopped recommending matches for payments from your bank account could be due to a few possible factors:
 

  1. Banking Integration Update: QuickBooks periodically updates its banking integration features to ensure the accuracy and security of data. These updates may temporarily impact certain functionalities, such as the recommendation of payment matches. It's possible that the recent update has caused this feature to be temporarily unavailable.
  2. Bank Account Connectivity: Sometimes, issues can arise with the connectivity between QuickBooks Online and your bank account. This can result in a disruption of the recommended match functionality. It's worth checking the status of the connection between QuickBooks and your bank to ensure it's properly established.
  3. Changes in Account Settings: If there have been any recent changes to your account settings or preferences within QuickBooks, they might have inadvertently affected the recommendation feature for payment matches. Reviewing and adjusting your account settings, specifically, those related to banking and reconciliation, may help resolve the issue.

 

To address this situation and regain the functionality of recommended payment matches, I recommend taking the following steps:

 

  1. Verify Bank Account Connectivity: Double-check the connection between your bank account and QuickBooks Online. Ensure that the bank account is linked correctly and that there are no errors or interruptions in the connection.
  2. Review Account Settings: Review your account settings within QuickBooks Online, paying particular attention to banking and reconciliation settings. Make any necessary adjustments to ensure that the recommended match functionality is enabled.
  3. Use incognito or private browser: If the issue persists, I recommend opening your QuickBooks using an incognito/private browser. This will help us to rule out browser-related issues. Excessive cache stored in your browser can sometimes cause unexpected behaviour in the product, which may explain why QuickBooks stopped recommended matches for payments.

 

Here are the shortcut keys: 

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

After logging in via an incognito or private window, please check if you are able to see the recommended matches for payments. If you are able to match the payments, I recommend clearing your browser's cache, which will delete all data and help your browser function efficiently. 

 

In case the issue persists, please try using other supported browsers. This will help us determine if the issue is specific to your browser.  

 

Additionally, to ensure your account is accurate and always matches your bank and credit card statements, please refer to this reconciliation article: Reconcile an account in QuickBooks Online.

 

Furthermore, feel free to visit our Banking FAQS for your future reference. This page contains topics on how to manage your online transactions. 

 

Please let me know if there's anything else I can assist you with or if you require further clarification. I'm here to support you throughout this process and ensure a satisfactory resolution. Have a great day!

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