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Is the on line website suffering issues as I am getting bad gateway or JSON errors when using the online version?

 
5 REPLIES 5
QuickBooks Team

Re: Is the on line website suffering issues as I am getting bad gateway or JSON errors when using...


Hi neil-hunt

 

We sincerely apologise, this issue had emerged earlier today and had resolved however it has surfaced again. We can assure you that our engineers are working expediently to resolve the issue.

Level 1

Re: Is the on line website suffering issues as I am getting bad gateway or JSON errors when using...

This is still happening - any news on when the issue will be resolved?  Clearing cache is not working.  Incognito window is not working either!

QuickBooks Team

Re: Is the on line website suffering issues as I am getting bad gateway or JSON errors when using...


Hi sarah33

 

We are unable to provide you with a time frame for when this issue will be resolved, however we can assure you that our engineers are working expeditiously to resolve the issue and we apologise for any inconvenience this may be causing you.
We would be grateful if you can select Ctrl + F5 on your keyboard.

Level 1

Re: Is the on line website suffering issues as I am getting bad gateway or JSON errors when using...

It has been happening since yesterday this for me. Not great when you are trying to pay your employees. Please sort it out Quickbooks.

 

30 to 45 min wait time on support line but guessing it's a system-wide issue. 

QuickBooks Team

Re: Is the on line website suffering issues as I am getting bad gateway or JSON errors when using...


Hi Alex15

 

We can assure you that our engineers are working expeditiously to resolve the issue and we apologise for any inconvenience this may be causing you.

You maybe able to resolve the issue by selecting Ctrl + F5 on your keyboard, or using a private/incognito window or clearing the cache and cookies on your browser.