I appreciate the time reaching us here, clare12.
Let's refresh the application to eliminates common issues that cause your mileage auto-tracking not to work. This can be done by clearing the app's data. Clearing the app's data can be done on the app or on your phone settings.
For QuickBooks Online app: Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
In your Phone Settings: From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
You can refer to this article for entire details of the troubleshooting: Mobile App's troubleshooting.
If you're using the QuickBooks App, here's how you can reset the app data:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.
Additionally, kindly check your app if they met the system requirements for QuickBooks Online.
Also, did you receive an error while trying to work on mileage tracking? If so, please tell me more about it so I can look for other solutions that would fit.
I'll be on the lookout for your response. Let me know how this goes. I'm still here whenever you need help. Have a good one.,
