Hello, I`m trying to setup Mileage Auto Tracking.
But there is no "Auto-tracking" options/button available in my "Mileage" menu.
My background location permissions are set to "Allow all the time"
How I can get this working?
Let me share some information about the issue that you’re having right now, @vladislavs.
There are times performance issues in QuickBooks Mobile App can be caused by a full cache and could be the reason why the Mileage tracking option is missing. To rule this out, I recommend performing basic troubleshooting steps. Let's start by resetting the app data to clear the cache and refresh it into its default state.
You can also use this article on how to manually track your mileage and to categorize it after a trip: Track mileage in QuickBooks Online.
Let me know if there's anything else you need. I'm always here to help. Have a good day!
Thanks for getting back to this thread, @vladislavs.
Allow me to provide you the details on how to clear your mobile app data cache in QuickBooks Mobile App. Here's are the steps:
In addition, the steps by my college above are only applicable if you're using QuickBooks Online Desktop App on your computer.
I'd also recommend clearing your cache regularly to get the best performance for your application.
In case you're still getting the same issue, you can power down and restart your device or uninstall and reinstall the app.
Once the issue is fixed, you can now set up the automatic mileage tracking feature.
You can always tag me in the comment section if you have further questions about banking issues. I'll always have your back.
I don't know how you got on with the last advice, but I have a feeling it might not have been the correct answer for you.
When I set up my QB I was advised to have an account that had Master Admin rights and another account that was just Admin, for doing day to day stuff.
The auto mileage tracking function is only available to the person who has Master Admin Rights, so if you have an accountant/bookkeeper with the Master Admin Rights they will be the only people who can Auto record mileage, really useful, right!
As far as I can see this function is only useful for single-person companies or companies that only have one person who drives.
The process to manually add journeys isn't to bad, but it will all be a duplication of work and an extra job over just using your current system.
Anyway Good Luck
On an iPhone or iPad (iOS)
No ICON showing in mobile app !!!!! (even when selected all icons)
follow all the advice given, refresh and deleting app and loading back on. set up vehicle in desktop app think this might add icon to mobile app. Spoken to QuickBooks on phone and raised tick and 2 months later no call back?
Moved to QuickBooks for this tool
Thanks Les, on QuickBooks Online the mileage tracking is currently only available for Primary Admin users, could you please check to see if you have the required permissions by going to the Cog > Manage users. 👩💻