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ShivT
Level 1
posted
‎September 24, 2020 05:56 PM
last updated ‎September 24, 2020 9:56 AM

Mileage error

For some reason my mileage is showing as less than 1000miles (when I do 100 per week) on both 2019/20 and 2020/21. How do I get it back without having to enter it all journey by journey? i had to relaunch the iPhone app as it wasn't;t working and kept showing banking connection errors, and when I reloaded it, all the mileage had disappeared. I asked this somewhere else but didn't get a response and I 've spent hours already trying to figure out what to do.

 

Can someone help please?

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MaryLurleenM
Moderator
Moderator
‎September 24, 2020 08:08 PM

Mileage error

Hello there, ShivT,

 

There are different steps to fix mileage tracking issues in QuickBooks Self-Employed. Check this article for the detailed steps: Fix mileage tracking issues in QuickBooks Self-Employed for iOS.

 

As for the missing mileage trips, I recommend contacting our QBSE support. They will be ble to check your account and see what caused the error. 

 

On your QBSE app, click on Assistant. Follow the next prompts to connect to our live agents.

 

Let me know if you have other questions. 

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