Hello, hazel_maxwell.
I’d like to verify something about your concern. Did you received an error message or a specific error code? While waiting for your response, let’s try check if this has something to do with your browser. Try linking your PayPal again on a private window. Here’s how:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If you're able to link them successfully, clear your browser’s cache or switch to a different one. The web browser keeps files in its cache and saves the pages you have previously visited. If overloaded, web-based applications might act unusual.
We’re eager to receive your response and know more about your issue.