Hello there, Hayden. Since Starling Bank requires a separate window for authorization, your browser is likely blocking it as a security measure.
To fix this, you just need to disable the pop-up blocker in your web browser (Chrome, Firefox, or Edge). Here is how to do it:
- Look at the address bar (where the URL is) while you are trying to connect.
- Click the pop-up icon (usually a small window with a red 'x').
- Select 'Always allow pop-ups and redirects from...' and click Done.
Once you've done that, try connecting again, and the Starling window should appear normally.
If you have any additional concerns, please reach out to us again. We’re always here to help.
