Hi there, Tina.
May I ask the specific error message you received? Knowing this will help me provide you with an accurate resolution. You can also add a screenshot of the statement you're referring to, but cover any confidential information to keep your business entity secure.
When entering your credentials, let's pay attention to the capitalization, special characters, or spaces in your login details.
Once verified, we can move forward with troubleshooting steps to identify the root cause of the problem. I recommend logging into your QBO account using a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
After that, it's advisable to clear your browser's cache or cookies to prevent similar issues in the future. Alternatively, you can choose one of the supported browsers.
Aside from that, if you forgot your user ID and password, we can use the account recovery I lost access to my phone or email address from this article: Recover your Intuit Account if you can’t sign in.
However, if you still prefer to contact our phone support, you can do so by going to this link and choosing QuickBooks Self-Employed as your product: https://quickbooks.intuit.com/learn-support/en-uk/contact. Afterward, you can follow the onscreen instructions to finish the process.
Learn the basics of QuickBooks Self-Employed to easily track your business income and spending all year long: QuickBooks Self-Employed Overview.
You can always drop by if you have additional questions about managing account access or managing QuickBooks company. The Community always has your back. Take care!
