Have you tried refreshing the QuickBooks Online app? One possible reason for experiencing this behavior is the mobile app's data, Fudgemylife2022.
The cached data may lead to unexpected technical issues that prevent access to your company details.To fix this, let's clear the app data of your mobile device to reset it to its default state. This process plays the same role as clearing the cache from your web browser.
If you're using iOS, follow the steps below:
- Go to Settings, then tap General.
- Tap iPhone Storage, then select the QuickBooks Online app.
- Tap Offload App. It will free up the storage without deleting your app's documents and data.
Otherwise, refer to this instruction for Android:
- Go to Menu ☰, then select More Options.
- Tap Settings, and click Refresh Data.
- Tap YES to confirm.
Once refreshed, restart your device and log back into your QuickBooks app account to see if you can do so without issues. If you encounter the same result, uninstall and reinstall the mobile app to ensure you get the latest version and fixes.
You may want to visit this article about the QBO app features available on supported mobile devices: Compare mobile app features . It contains a comparison chart between Android and iOS devices.
The article is from the US region but it's still applicable and relevant for QuickBooks UK.
Let me know if you have other questions or concerns. We'll make sure to provide the necessary help you need.
