My Trainline tickets are showing as a disallowable expense, even though they are a legitimate work travel expense. How can I categorise these correctly?

Hello there, Helen. To ensure your trainline tickets are categorised correctly and appear as allowable expenses, change the category to Travel Expenses in the Transactions page.

Your trainline tickets will appear as disallowable expenses if you selected another expense account. Please see the attached screenshot on how to categorise it as travel expenses.

You can also read our allowable and disallowable expenses article to help you learn more about the classifications.

If you've already categorised this as a travel expense but it still shows up as disallowable, let's start by clearing your browser's cache. This method will give you a fresh start and help remove any unnecessary data that is causing this unusual behavior. If the issue persists, I recommend using another supported browser.

This thread will remain open if you have any additional questions about your transaction categories.