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Level 2

My VAT page will not load

Anybody else having this problem.  I just get the green circle non-stop, with "Undefined - an application error has occurred while processing your request".

 

I have cleared my cache etc, have copied and pasted the link into a new tab, and tried all other suggestions from the help pages, but it still isn't loading.

1 REPLY 1
QuickBooks Team

Re: My VAT page will not load

Greetings, jmharding.


Thanks for sharing to us the steps you’ve taken to get around the issue. Let me share some information on why the VAT page will not load.


We’ve received reports from other users who are getting an error when filing the VAT return. Our engineers are working on a permanent fix to get the feature back to normal.


We’ll have to add your company to the notification list of affected users (INV-27325). This way, you’ll receive an email once there’s an update.


Since the safety of your company is our top priority, I suggest contacting our QBO Care Team. They can collect the company details in a secure environment.


To reach them:

 

  1. In your QBO company, click on Help at the top.
  2. Click on the Contact Us link at the bottom of the page.
  3. Enter the issue/topic in the field box, and click on the Let's Talk button.
  4. Choose a way on how to connect with us: Chat or Call us.


Also, I’ll update this thread once the permanent solution is available.


This should help you move forward. I appreciate your patience while we look into this. Please know I’m always ready to help if you have questions about QuickBooks.