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Level 2

Newbie ! my invoices dont show as income ?

Hi all fairly new to this so please be nice Smiley Happy

I have created a few invoices for customers, emailed them over fine & had payment.I have marked invoices as paid but my income log is still showing zero ? as is profit & loss sheet?

what have i missed ? 


I have scanned receipts into the system & they are registering fine as an expense ?


Many thanks in advance for any help Smiley Happy

(hope its nothing really silly i have missed )

QuickBooks Team

Newbie ! my invoices dont show as income ?

Welcome to the Community, @dprauto!


Let me help you check the items on your invoice, and guide you to make sure they show on your Profit and Loss report.


Here's how you can verify your product/service:

  1. On the left panel, hover your mouse on Sales, and choose Products and Services
  2. Choose the item on your invoice.
  3. Under the Income Account drop-down, choose Sales of Product Income.
  4. Click on Save and Close.

Also, When you’ve received the payment for your invoice, you’ll need to deposit the payments using the Bank Deposit feature. Here’s how:

  1. Click on the Plus (+) icon, choose Bank Deposit.
  2. Choose the Account.
  3. In the Select payments included in this deposit section, choose the invoice payment.
  4. Click on Save and Close.

Once done, you can view your Profit and Loss report if the income is already showing.


Feel free to read this article for more information: How to Set Up Inventory Tracking?


Please fill me in if you have any other questions. I’ll be delighted to help you.

Level 2

Newbie ! my invoices dont show as income ?

Thank you for our reply but i do not have a sales option on my main screen ?









Not applicable

Newbie ! my invoices dont show as income ?

Hello, dprauto.


The steps provided by my colleague above are for QuickBooks Online. Looks like you’re using QuickBooks Self-employed based on the options you’ve mention.


 If you’re paid invoice are missing in your profit and loss, we’ll need to make sure you’re able to record the payments manually as well. If not, you can follow the steps below to do so.

  1. Click Transactions from the left menu and select the Add transaction button.
  2. Type in all the information needed such as amount, date and description.
  3. Select the income category and click Save.

Please drop by again if you need anything else. Have a great day!

Level 2

Newbie ! my invoices dont show as income ?

Thank you !

I had seen this option but was unsure if it was correct to be creating an invoice then duplicating it as a transaction aswell. 

But thats great Thank you for your help Smiley Happy

Level 1

Newbie ! my invoices dont show as income ?

I have the same situation and I don't find any of the headings of instructions given.

I don't see Sales / Products and Services anywhere.

I don't see Bank deposit 

Please kindly help further.

Thanks, Carolina


Newbie ! my invoices dont show as income ?

Hi there, dprauto and lifeandlearn,


Let me get the help you need about Invoices.


If you are using QuickBooks Self-Employed, marking the Invoice as Paid will not automatically tag this as income since the Invoices page is not connected on your Transactions page. 


If your bank account is connected where the payment is deposited, all you need to do is to categorise the transaction as income. However, if the bank account is not connected, then you'll need to manually create a transaction then mark it as income.


The steps provided by my colleague Alessandra_B is for QuickBooks Online while MikiD steps are for QuickBooks Self-Employed.


To help us resolve the problem lifeandlearn just follow the steps provided by one of my colleague which depends on the product you are using. 


That's it! If you have further questions, please let me know. I'm always here to help. Have a great day!

Level 1

Newbie ! my invoices dont show as income ?


I just wanted to clarify


To show a profit / income in the reports. I have to do every invoice twice. once as an invoice and then again as a transaction 


If so this is stupid. I joined QuickBooks to make life simpler and easier, not more complicated


Thank you Russell

QuickBooks Team

Newbie ! my invoices dont show as income ?

Hi Russel, 


If you are using QuickBooks Self-Employed then you would need to record the income through the Transactions tab by selecting the 'Business Income' on the transaction line, as the invoices are non-posting.


If you are using any of our other QuickBooks Online subscriptions (Simple Start, Essentials, Plus) then the invoice will post to the income account automatically.


Get back to us below if you have any Q's on this!

Level 1

Newbie ! my invoices dont show as income ?



I'm with Russel on this. The reply is somewhat limp.


It seems a fairly easy feature to add to the self-employed subscription and for it to be missing seems very strange.

Ive only just starting using the program but it seems likely this would become annoying and I will be tempted to look elsewhere.





Level 1

Newbie ! my invoices dont show as income ?

I second the above. Please add this as a feature. 

I can't imagine why you wouldn't want to count invoices as income? Seriously.. will definitely look elsewhere if this doesn't get resolved. 

Using QB Self-Employed

Level 1

Newbie ! my invoices dont show as income ?

Agreed, this makes no sense.


If there is a reason why invoices shouldn’t be marked as income automatically once paid, you could still allow us to easily convert the invoice to a transaction as an optional feature. 

This feels quite lazy to me.

Level 2

Newbie ! my invoices dont show as income ?

i just came across this because i was wondering why my invoice wasn't counting. It looks like QB just wants to keep this auto adding feature as a premium feature for non self-employed packages...that's just greed. Leaving a bad taste in my mouth...

QuickBooks Team

Newbie ! my invoices dont show as income ?

Hello Adrianhyc, The Self Employed product is a basic product that does not have a chart of accounts, the only way you can record income is against a bank account in the transactions section of the product. This has been done to make things as user-friendly as possible as adding a chart of accounts can then require set up and consultation with an accountant for example.

Level 1

Newbie ! my invoices dont show as income ?

Can you explain how is it more "user friendly" if we are required to duplicate work?

It wouldn't require an accountant for QB to convert invoices marked as "paid" to income...

Level 2

Newbie ! my invoices dont show as income ?

I understand what you’re saying. But the logic behind user friendly is what we are questioning. When you have to create a separate transaction after an invoice, a statement of good, is marked as paid. How is that user friendly? There’s isn’t even a warning on the invoicing page about this. 


Not all self employed business have a separate bank account. Some of us don’t want to link the bank account to a 3rd party. By not linking, a crucial function (income) of invoicing someone isn’t working.

Level 1

Newbie ! my invoices dont show as income ?

The self-employed version is useless & more work than is necessary. Having come from other versions of QB I'm absolutely disappointed in this program. It's just about useless

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