Hello there, @19foxy79. Since the 20% tax deduction is calculated using your Apple device or other browser, I recommend troubleshooting your QuickBooks Online (QBO) Android app to resolve any concerns.
Tax deductions not calculating could be caused by cached data and blocking updates in your mobile app. To address this, try logging out and then logging back in to refresh the system.
If the issue continues, you can clear the app data to resolve any performance issues. Here's how:
- Go to the Settings menu on your Android device.
- Choose Apps and find the QuickBooks app in the list.
- Select Storage and then hit Clear data.
If the tax is still not deducted, I suggest uninstalling and reinstalling the app to start fresh and eliminate any potential corrupted data.
You can also contact our Live Support team for further assistance in ensuring taxes are correctly handled when creating invoices.
Feel free to reach out if you have other questions. We're always here to help.
