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27Albion
Level 1

Pay Bills - 2 redundant items

I have just upgraded to 2020 Pro Desktop from 2014 Pro. I had a pre-existing issue that I hoped would be resolved by verifying the company DB on the upgrade. However the issue still exists as follows:

There are two items in Pay Bills from 2013 and before that are redundant and need deleting. They do not relate to any oustanding transactiosn and if I try to pay them the TB gets thrown out of balance (144CR and 108DR are paid as a single amount of 252, and a new single amount of 504 appears in Pay Bills). I then have to restore from backup.

Is there an easy way to remove these redundant items from Pay Bills?

Thanls for your help.

Solved
Best answer August 28, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Pay Bills - 2 redundant items

Hello 27Albion, 

 

Welcome to the Community page, 

 

In order to resolve your issue, it would be easier if you rang the support line on 0808 168 9535 as they will be able to set up a screen share with you and have a look at what is going on. 

View solution in original post

2 REPLIES 2
Ashleigh1
QuickBooks Team

Pay Bills - 2 redundant items

Hello 27Albion, 

 

Welcome to the Community page, 

 

In order to resolve your issue, it would be easier if you rang the support line on 0808 168 9535 as they will be able to set up a screen share with you and have a look at what is going on. 

27Albion
Level 1

Pay Bills - 2 redundant items

Thanks Ashleigh. I will do that.

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