Please help. I always have such difficulties with the app. I can't open it, I have tried uninstalling and re- installing. Re setting the password etc. can anyone help?

I completely understand that dealing with uninterrupted access to the app can be overwhelming, specially when you need it the most, Lisa.

Since you’ve already completed the initial troubleshooting steps, yet you can't still open the app, this issue likely requires a more in-depth investigation using specialized tools that our Live Support experts have access to.

I recommend contacting our Live Support team to securely access your account and perform diagnostics to identify and resolve the app problem as quickly as possible. Here's how to:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic for which you need assistance.
5. Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.

In the meantime, you can access your account through a mobile browser to continue managing your business tasks.

I'll also provide this article for more detailed information for efficient tracking and management of expenses: Forward receipt images to QuickBooks Self-Employed.

If you have any other concerns, feel free to return to the Community for further assistance.