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Nabayeel
Level 2

Pro Advisor certificate name change

Hi,

Recently I seat for Pro-Advisor certification and passed. Our's licence is under our firm name and I was given access to some clients of our firm by my name by our QBO's master admin. 

Recently I passed Pro-Advisor certification exam but the certificate is issued with the name of Intuit account user other than mine. Now, how I could change the certificate name to my name?

Solved
Best answer September 19, 2020

Accepted Solutions
FritzF
Moderator

Pro Advisor certificate name change

Welcome back to the Community, @Nabayeel.

 

The name on your ProAdvisor certificate is taken directly from your ProAdvisor profile. All you need to do is to click the Edit (pencil) icon on the section that has your name to change it.

 

Here's how:

 

  1. In your QuickBooks Online Accountant (QBOA), select the Profile icon at the top right. 
  2. In the section that has your name, tick the Edit (pencil) icon. 
  3. Enter the necessary changes, then hit Save to complete.

 

Once done, you can now print the certificate with the correct name.

 

You may also publish, edit, or improve your profile. Refer to this article for more information: Publish and manage your Find-a-ProAdvisor profile.

 

Reach out to me in the comment section below if you have any other concerns or questions. I'll be happy to help. Have a great day!

View solution in original post

3 REPLIES 3
FritzF
Moderator

Pro Advisor certificate name change

Welcome back to the Community, @Nabayeel.

 

The name on your ProAdvisor certificate is taken directly from your ProAdvisor profile. All you need to do is to click the Edit (pencil) icon on the section that has your name to change it.

 

Here's how:

 

  1. In your QuickBooks Online Accountant (QBOA), select the Profile icon at the top right. 
  2. In the section that has your name, tick the Edit (pencil) icon. 
  3. Enter the necessary changes, then hit Save to complete.

 

Once done, you can now print the certificate with the correct name.

 

You may also publish, edit, or improve your profile. Refer to this article for more information: Publish and manage your Find-a-ProAdvisor profile.

 

Reach out to me in the comment section below if you have any other concerns or questions. I'll be happy to help. Have a great day!

View solution in original post

Nabayeel
Level 2

Pro Advisor certificate name change

Hi,

I have followed your steps, but it is to mention to you that my name was already there but the certificate name showed the intuit profile name. I changed the intuit name to my name but still, the certificate name isn't corrected with my name. What can I do now?

Nabayeel
Level 2

Pro Advisor certificate name change

Hi,

Sorry for my previous message. I just checked now and the certificate name is changed to my name. 

Thanks for your support.