Thank you for reaching out to the Community about your concern, Evolution Advance.
Let me direct you to the appropriate channel that can help resolve the issue you're experiencing with your orders (from Shopify).
After connecting Shopify to QuickBooks Online (QBO), you'll be presented with a number of options on how you want the app and the online program integration to work, including workflows.
We'll have to review the mapping and settings of your Shopify account to determine the cause of the issue. However, the process requires us to gather personal data to open an account.
I recommend contacting our support team for further assistance to keep your information safe and secure. They have tools to help them investigate why Shopify orders differ from those manually recorded in QBO. Once they have a permanent solution, our experts will guide you through the implementation process.
I've included some links that provide information about the integration process as well as instructions on how to manage your Shopify data and QuickBooks data:
You can also save the following guide for future reference: Community articles. These resources cover topics like account management, troubleshooting bank feed issues, payroll processing, and other accounting tasks.
If you have any additional customer concerns or questions about specific QuickBooks processes, click the Reply button and enter them in the field box. I'll get back to you as soon as possible to help you in any way I can. Have a wonderful day.
