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klous-1
Level 4

Product Service Pop up box width has changed

When entering an item the popup that appeared as you typde was a suitable width so you could read the products (the pop up overlapped the other columns).

 

Now it is very narrow, as narrow as the column, meaning you only see the first part of the description, all of which are similar e.g. "O-Ring" " as the item ID# takes up the majority of the width. 2025-02-07 15_45_11-Estimate - [InPrivate] - Microsoft​ Edge.png

 

Is it possible to change this back?

I've tried various computers, private window.

 

 

8 REPLIES 8
CharleneMaeF
QuickBooks Team

Product Service Pop up box width has changed

Hi, klous-1. QuickBooks Online (QBO) has a new design on the Invoice page. I'm here to share details about this.

 

Currently, we're improving the QBO invoice layout based on the users' feedback to better meet the business needs. The enhancement leads to a new interface when selecting products and services. This is why the description looks narrow when adding the items.

 

I understand the need to switch back to the old interface. At this time, the option is unavailable. In the meantime, I recommend hovering your mouse over the Question Button icon when choosing which products and services to add to the invoice. For visual reference, I've added a screenshot below:

 

1.png

 

We recognize that each company has unique needs, and I can see how the feature to revert to the old invoice design would benefit and empower your business. I recommend sending this request straight to our product engineers through feedback. It helps us improve the features of the program. I'll show you how:

 

  1. Go to the Gear icon and select Feedback.
  2. Type in your suggestions about restoring the notes.
  3. Then, submit your request.

 

Alternatively, you can share this idea on our QuickBooks Idea Exchange Board page. To do so, click this link: https://quickbooks.intuit.com/learn-support/quickbooks-idea-exchange/idb-p/uk-idea-exchange. Then, select the Suggest an idea button. After entering your suggestion, choose Post.

 

Additionally, I've added these articles to gently remind customers about invoice due dates and track the payments on time in the program:

 

 

If you have other questions about managing products and services in QBO or creating sales transactions, feel free to comment below. The Community team is always here to assist you.

Northern Game
Level 2

Product Service Pop up box width has changed

I would love to know which customers have suggested making this box smaller.  It's terrible!!

 

Please change it back to what it was.  This is not an improvement and slows down the whole process of creating invoices and sales receipts.  Why keep changing things that don't need changing!!

 

At the least provide an option to go back to the other one if people wish

klous-1
Level 4

Product Service Pop up box width has changed

It's not just invoices, it's all transactions.

 

What number of users provided feedback to make it smaller?  Or where is the Idea requesting this change?

SteveLane
Level 2

Product Service Pop up box width has changed

We are having the same problem as the OP> The box is too narrow to see the full length of the product name. We have lots of similar products with similar names apart from the last section. It used to be nice and easy to enter products, now it takes so long having to click more buttons just to see what always used to show. Who ever suggested this, and I don't believe for one minute that any user would, should need retraining or even should be removed from the job. 

 

Why try to fix something that is not broken. Its always the same with Quickbooks. Lots of developers, no work for them so lets create some and make the product worse. Try fixing things that are broken, like the Feedback link after clicking the setting gear icon. That never works.

fasciafocus
Level 1

Product Service Pop up box width has changed

This isnt an improvement, no one is saying well done quickbooks great job..... everyone is saying that the box is too small and now we cant see the full description !!

Please for the love of god change it back to how it was, dont tell us its an improvement, we all know its a mistake  in the coding and no one picked it up!!!!

change it back please. why are you hell bent on making everything so difficult for your customers!!!!

klous-1
Level 4

Product Service Pop up box width has changed

I see as well that when you are workign in a row, i.e. adding an item, if you attmept to adjust the column widths, the widths don't adjust (the headers do, but not the row you are working in).  See example.

 

2025-02-13 09_45_17-QuickBooks 2 - Estimate.png

 

It works as long as you are not working in a row.

CharleneMaeF
QuickBooks Team

Product Service Pop up box width has changed

Hi there, klous-1. I'm here to help you adjust the column widths on the Invoice page.

 

After adjusting the columns, we'll need to click the Description box to apply the changes. This way, both the rows and headers will move. For visual reference, I've added a screenshot below.

 

Aside from that, you can also modify your invoice template to adjust the Description column. For your guidance, please see this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Make sure to refresh the page to ensure the changes are reflected on the page.

 

If the rows still haven't moved, I suggest accessing your QuickBooks Online account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilises cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

 

Using a private window helps us verify the issue since this doesn't save any data files. You can refer to these keyboard shortcuts to open an incognito window:

 

  • Ctrl + Shift + N for Google Chrome browser)
  • Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
  • Command + Shift + N for Safari browser

 

Once fixed, I recommend clearing your regular browser cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

 

Additionally, visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

 

I'll be around if you need more help searching customers, transactions, and other info in your books. Keep me in the loop by tagging me in your reply. Keep safe!

SteveLane
Level 2

Product Service Pop up box width has changed

I would use the feedback button but that does not work, and has not done so for a ling time so may be get a developer to get this problem fixed first before tinkering with other parts of the software that were working fine. Not that anyone will take any notice but here are my thoughts.

 

I don't think the problem is the width of the boxes, its the two column layout within the dropdown box when  entering a product which makes the dropdown box look narrow and does not show the full text. Saying that it does show, but not on one line. The two column layout of the dropdown box should be a two lines of text not crammed in side my side.

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