Products & services module - name not allowing us to enter the symbol /

MCooney · ‎August 29, 2024

A new glitch in QBO: We have been using QBO Plus since 2022 and have thousands of entries in Products and Services. The field NAME no longer allows us enter the symbol / - so if we update any existing Products that include / in the name, we have to remove it.

I'd ask Support but I don't have the resilience to spend an hour on CHAT like I had to this morning for another issue. A phone call would be so much quicker, but we cannot avail of telephone support in Ireland ...

John C

Hi MCooney Thanks for reaching out to us here on the community. We're aware of the issue that you're experiencing and it's been raised to our engineers to investigate and hopefuly a resolution will be implemented as soon as possible. I will create a case and add it/your details to the investigation and if there any updates or when the issue is resolved you'll be notified by email from the case. I will also email you from the case to confirm the above.

MCooney

Thanks John.

MCooney

This issue has now been resolved.

John C

Hi MCooney To confirm, you're now able to create products/services that contain the / symbol?

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Products & services module - name not allowing us to enter the symbol /