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Get your Payroll questions answered by a QuickBooks Product Manager here -
Level 1

Purchase orders

In spite of sending several emails to QB Help

Still nobody has bothered to respond to my problem.


PURCHASE ORDERS do not correctly add up or apply the VAT correctly.
If I put in £1000 as net amount VAT is caculated as £166.67 and Total is entered as  £1000????
If I check Amts inc VAT and enter £1200 then VAT is calculated as £240 and Total enetered as £1440???
I really would be grateful if you could resolve this problem.
Very occasionally a Purchase Order adds up correctly?? But more often than not it dosen't!!
INVOICES by the way do add up correctly.
I finally phoned Technical Help and spent over an hour on the phone, to no avail, I still have the problem.
Technical di advise others have the same problem, so presumably theirs have not be solved either. It started happening when I updated to 2021 from 2019.
Have run Verify, Rebuild, File Doctor, reboot, repair via Windows etc. nothing fixes it??
I even creates another PO template, but the same thing happend with that?
So if anyone out there knows the answer, I would be extremely grateful.
Andrew Enticknap
QuickBooks Team

Purchase orders

Thank you for raising your issue here in the Community, Andrew Enticknap.


Our product engineers are already aware of the issue with the VAT amount isn't correctly calculating when creating a purchase order. Rest assured that they're diligently working for a fix.


To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team again. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-57775. Here's how to reach them:


  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.


You can also check out this article for another way of reaching out to our support team: Contact QuickBooks Desktop Support.


Just in case you want to run reports to review your open purchase orders, you can read this article for more guidance: Customise supplier reports.


Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance creating transactions in QuickBooks Desktop. I'm always around if you need any help.

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