QuickBooks millage stop working. Trip doesn't work to. Last week I can't count my miles. Can't you fix that please?

I appreciate you for visiting the QuickBooks Community, @sawczyszynmarcin. I'm here to share some troubleshooting steps to help you rectify this mileage tracking issue in the QuickBooks Online (QBO) mobile app.

The application automatically records your work trips when it is open and active on your screen if you don't let it run in the background. Please note that you must be signed in as a user with admin rights for the company file to track mileage.

Let's make sure the auto-tracking feature is enabled and check your device’s location settings to ensure your miles are tracked correctly. Here's how:

For iOS devices (iPhone and iPad):

1. Open the QuickBooks mobile app.
2. Select the menu ☰ icon.
3. Click All. Then, select Mileage.
4. Choose Auto-track your miles.
5. Follow Allow location access on-screen instructions.

For Android phone or tablet:

1. Open the QuickBooks mobile app.
2. Choose the menu ☰ icon. Then, select Mileage.
3. Turn on the Auto-tracking switch.
4. Permit QuickBooks to track your location.
5. For location permissions, select While using the app, then select Ok if prompted. Then choose Allow all the time.

After that, follow Steps 2-8 of this article for additional troubleshooting processes you can conduct on your specific mobile device to make sure the trips will be tracked accurately: Fix mileage tracking issues in the QuickBooks Online mobile app.

I've also included the following articles to help you learn more about how to manage trips in QBO so you have everything you need to calculate deductions at tax time:

• Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app
• Automatically track mileage in QuickBooks Online

You should be able to track your mileage trips after following the steps shared above. Please don't hesitate to reach out if you have other questions about QBO. I'll be here to lend a hand. Have a good one!