Login issues - "We cant find anyone with ***email address" quickbooks online

 Hello Grace Franklin, 

Welcome to the Community page, 

Can you try some troubleshooting to see if it resolves it for you. 

1. Can you try clearing your cache and cookies, to all time, close the browser down, reload it and try again. 
2. Can you try a different browser 
3. Can you try a different network 
4. Can you try a different device
5. Can you try in an incognito/private window? You can access this by pressing Ctrl + Shift + n in Google Chrome or MS Edge

If you still have any issues please reach back out to us again. 

Afternoon Ashleigh,

We have tried all of the above on the platform without success, outside of our platform it logs in ok. On the platform intermittently its saying the account cant be found. 

I can only assume that the IP address our platform is using is sometimes being blocked by QuickBooks online but id need someone on quickbooks side to investigate this for me.

Accessing Quickbooks outside our platform isnt a solution sadly as all our corporate data etc is accessible from the platform and we need to use this in combination with Quickbooks.

Thanks

Hi Grace thanks for trying all of those troubleshooting steps,  could you ring the support line on 0808 234 5337, the line is open mon to fri 8am to 7pm and the line is free from any UK landline or mobile. So we can raise it up to our engineers to see if there is anything we can look into for you.