Welcome to Community mnydigital.
Let me take a look in the back end of our accounts to see if we can move you from Apple to Intuit billing with the time left on your subscription.
We would be grateful if you can PM us on Facebook or DM us on Twitter the email address associated with your QuickBooks account to enable us to assist you further, as per our previous post we can establish if we are able to migrate your company to our billing structure.
We apologise for the service you have received so far. We have switched your billing to Intuit, make sure to login via a desktop browser, you should now be able to subscribe with the updated payment method.
I'm happy to hear you have been able to update the billing. Apple are a third-party re-seller of QuickBooks so may offer different promotional prices to ourselves. Our current non-promotional price for the QuickBooks Self-Employed is £8 + VAT, I have checked the billing on our system and can see this is the charge that has been collected. Was the £6 price displayed when you logged into the account to resubscribe?
Thanks for getting back to us, @mnydigital.
I can see the amount collected for your subscription is different compared to the previous one. At Intuit, we want to ensure you're only paying for the services you need.
The subscription rate is dependent upon its price and any discounts offered at the time of sign up. I’d love to assist in checking about the current charge.
The Community is a public platform, and I'm unable to collect personal data to pull up billing. I suggest contacting our QuickBooks Self-Employed Care Team since they can view your account in a secure manner.
They can provide detailed explanation about the current rate. To reach them, please follow these steps:
Reach out to me if you have any other concerns or questions about QBO. Please know I’m here anytime to help you.
Surely it showing £6 + VAT on the resubscribe page and £8 + VAT after completing the resubscribe isn’t good? £6 + VAT was already over £4 more than I was paying and then it showed £8 + VAT afterwards without consenting to that price.